At Caridoor, we take pride in offering quality products, reliable service, and a smooth customer experience. Below you’ll find answers to our most commonly asked questions.

Contact & Communication

What is the best way to reach Caridoor?

The fastest and most efficient way to contact us is by text or email.
Our team works hard to respond promptly and keep communication simple and convenient.

Wholesale, Bulk, & Special Requests

Do you offer wholesale options?

Yes! We offer wholesale pricing on most products.
Please allow up to 10 days for wholesale order processing.

Do you still offer individual meat portions?

We now exclusively offer bulk meat options to ensure the best value and consistency for our customers.

Do you have minimums for bulk or wholesale orders?

Yes. Minimum quantities vary by product. Contact us and we’ll be happy to provide details.

Can Caridoor source items not listed on the website?

Absolutely. If there’s a specific item you’re looking for, let us know.
In most cases, we can source products upon request.

Do you take custom or special orders?

Yes — customized bulk and specialty orders are welcome.
Text or email us with your needs, and we’ll work with you to make it happen.

Shipping, Delivery, & Pickup

When do you ship orders?

Orders ship via UPS on Wednesdays and Thursdays.

Do you ship frozen or perishable products?

To maintain the highest quality, we no longer ship frozen or perishable items.
If you have a special situation or request, please contact us — we may be able to accommodate you.

Do you offer local delivery?

Yes. Local deliveries typically arrive within 2–3 business days.
As a small team, we appreciate your patience and support.

What if I need my order quickly?

If you need a rush order, please inquire before placing your order so we can confirm availability and timing.

Do you offer order pickup?

We are no longer offering pickup at this time.

Orders, Availability, & Refunds

Are products always in stock?

Product availability may vary.
If an item becomes unavailable, you will receive a full refund.

How long do refunds take?

Once issued, refunds typically appear within 3–5 business days, depending on your bank or payment method.

Can I modify or cancel an order?

If you need to make a change, contact us right away.
Once processing or shipping begins, adjustments may not be possible.

Will I receive order updates and tracking?

Yes. You’ll receive an order confirmation after purchase, and tracking information once your order ships.

Events & Community

Can Caridoor vend at my event?

We’d love to participate!
Please text or email us with your event details, and our team will follow up.

Product Safety & Quality Commitment

How does Caridoor ensure product quality?

We follow strict handling procedures, maintain proper temperature standards, and carefully select all products to ensure consistent quality.
Our decision to discontinue shipping perishable items is part of our commitment to delivering only the best and freshest products.

Payments

What payment methods do you accept?

We accept major credit and debit cards, along with other common payment options.
If you require a specific method, just reach out and we’ll let you know if we can accommodate it.