Refund & Returns Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we are unable to offer a refund or exchange.
Refunds, once approved, are processed within 3-5 business days.

Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused, unopened, and in the same condition that you received it
  • Be returned in the original packaging
  • Be a product that is returnable under food safety and hygiene standards

Non-Returnable Items

Due to health and safety regulations, the following cannot be returned:

  • Perishable goods, including fresh meats, produce, frozen items, dairy, bakery products, and any temperature-sensitive foods
  • Opened or partially consumed food items
  • Made-to-order, custom, or special-order grocery items
  • Personal care, intimate, or sanitary products
  • Gift cards
  • Downloadable or digital products

If you receive a damaged, spoiled, or incorrect item, please contact us immediately so we can assist.

Proof of Purchase

To complete your return or refund request, we require a receipt, order number, or proof of purchase.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items returned with damaged packaging
  • Items not in original condition for reasons not due to our error
  • Any return requested after 14 days from delivery

Refund Process

Once your returned item is received and inspected, we will email you to confirm approval or denial of your refund.

If approved, your refund will be processed and applied to your original method of payment within 3-5 business days.

Late or Missing Refunds

If you have not received your refund after 7 business days:

  1. Check your bank account again
  2. Contact your credit card company or bank (processing times may vary)
  3. If you still have not received your refund, contact us at [email protected]

Sale Items

Only regularly priced items may be refunded.
Sale items are final sale and cannot be refunded.

Exchanges

We replace items only if they are defective, damaged, or incorrect.
To request an exchange, contact us at [email protected], for instructions on returning the goods.

Gifts

If the item was marked as a gift and shipped directly to you, you may receive a store credit for the value of the return.
If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To return a product, contact us at [email protected], for instructions on returning the goods.

Customers are responsible for return shipping costs. These costs are non-refundable.

 

For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.